Frequently Asked Questions
Check our most frequently asked questions here. Still need help?
Send us a message over on our Contact page.
General Questions
We accept all major payment methods to make checkout quick and secure. This includes:
- All major credit & debit cards (Visa, Mastercard, American Express, Discover)
- Express checkout options like Shop Pay, Apple Pay, and Google Pay
- PayPal
Depending on your location, additional local payment options may also be available at checkout.
All transactions are encrypted and securely processed to protect your information.
We stand behind the quality of our gear.
If your item arrives defective or experiences a manufacturing issue within 30 days of delivery, we’ll make it right with a replacement or refund.
Normal wear and tear, improper care, or damage caused by misuse are not covered under this policy.
If you experience an issue, please contact us at info@15fathoms.com with your order number and photos of the item, and we’ll take care of you.
Yes, we offer exchanges for eligible items.
If you need a different size or item, please contact us within 30 days of delivery. Items must be unused, unwashed, and in original condition.
Reach out to us at info@15fathoms.com with your order number, and we’ll walk you through the exchange process.
Shipping
We process and ship orders within 1–3 business days.
Standard shipping typically takes 3–7 business days depending on your location. You’ll receive a tracking number as soon as your order ships.
Shipping rates are calculated at checkout based on your location and selected delivery method.
Yes, we offer free shipping on orders over $50 for all US orders.
Shipping costs for orders below this amount are calculated at checkout based on your location and selected delivery method.
Expedited shipping options are available at checkout for faster delivery.
Orders placed with expedited shipping are prioritized and typically ship within 1 business day. Delivery times will vary based on the selected service, but most expedited orders arrive within 1–3 business days after shipment.
Shipping rates and estimated delivery dates are shown at checkout before you complete your order.
International shipping rates are calculated at checkout based on your location, package weight, and selected delivery method.
Delivery times and available shipping options will also be shown before you complete your order.
Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
